Remote Customer Service Representative

Road Runner Sports; Carlsbad (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading fitness retailer is seeking a Work From Home Customer Service Representative to assist customers with their inquiries and sell premium fitness products. The role offers a base salary of $16.00/hr plus bonuses. You will need previous customer service experience, a positive attitude, and the ability to work in a flexible schedule. Enjoy a casual remote work environment with opportunities for discounts on fitness products.

Benefits

Flexible work environment

Up to 60% discounts on products

Qualifications

• Must have previous customer service and/or sales experience in a high volume call center environment.
• Ability to type, navigate the internet, and use basic computer software.
• Engaging customer service skills to deliver a WOW experience.

Responsibilities

• Work with customers who call the inbound phone center.
• Sell top fitness products and services.
• Resolve customer concerns in a timely manner.

Skills

Customer service skills

Sales experience

Technical knowledge

Engaging communication

Job description

Overview

As a Work From Home "Customer Service Representative", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice of Road Runner Sports, the world's largest running and walking store.

We have multiple opportunities open for Work From Home Inbound Sales Representatives.

Earn $16.00/hr base plus bonus potential when hitting your sales goals.

You'll be successful when you can hit your goals, including resolving customer concerns and doing it in the most timely manner while making your Customers raving fans. You'll get all the training you need so you can become an expert, make recommendations, and introduce your Customers to our VIP Family perks while making them feel as though they are talking to a trusted friend!

About Us

• Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage over 40 years ago.
• Road Runner Sports has 47 stores across the country, and we are growing!
• Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

Requirements

• Must reside in one of the following states: Arizona, California, Colorado, Georgia, Illinois, Maryland, New Jersey, Ohio, Oregon, Pennsylvania, Virginia, or Washington.
• Reliability and flexible availability that may include days, evening, holidays, and at least one weekend day
• Previous customer service and/or sales experience in a high volume call center environment
• Must have an already established work from home environment using your own windows-based PC or windows-based laptop with high-speed internet
• Previous remote/Work From Home Experience
• Ability to listen to customer needs, make effective recommendations, and apply technical knowledge
• Positive attitude and ability to be self motivated in a work from home atmosphere
• Ability to type, navigates the internet, use basic computer software, and calculate simple retail math
• Engaging customer service skills to deliver a WOW experience

Rewards

• Enjoy the fun, casual work from home environment
• Take advantage of up to 60% DISCOUNTS on all your favorite brands!
• Educate your customers about the best shoes, socks, insoles, apparel, and accessories to help them change their world!
• Help change lives through health and fitness

Acknowledgments: After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. We're committed to protecting your privacy rights.

Compensation: $16.00/hr.