Remote Customer Service Representative

Road Runner Sports; Campbell (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

Road Runner Sports seeks a Work From Home Customer Service Representative to handle inbound sales for its extensive range of fitness products. This role requires exemplary customer service skills, reliability, and the ability to work a flexible schedule, including weekends. Successful representatives will earn $19/hr, benefiting from discounts on fitness gear and a supportive work-from-home environment. Training will be provided to ensure effective customer interactions and uphold the company's mission of promoting health and fitness.

Benefits

Fun and casual work-from-home environment

Up to 60% discounts on favorite brands

Qualifications

• High-volume call center experience preferred.
• Established home office with Windows PC/laptop.
• Ability to listen to customer needs and make recommendations.

Responsibilities

• Assist customers in resolving inquiries and selling fitness products.
• Provide engaging customer service to ensure a WOW experience.
• Meet sales goals to earn bonuses.

Skills

Customer service skills

Sales experience

Engaging communication

Technical knowledge

Reliability

Self-motivation

Typing proficiency

Internet navigation

Job description

Overview

As a Work From Home Customer Service Representative, you'll work directly with customers calling our inbound phone center, selling top fitness products and services, and representing Road Runner Sports, the world's largest running and walking store.

We have multiple opportunities for Work From Home Inbound Sales Representatives.

Earn $19.00/hr (including a $16.00/hr base plus bonuses) when you meet your sales goals.

You will succeed by hitting your goals, resolving customer concerns promptly, and making customers into raving fans. All necessary training will be provided so you can become an expert, make recommendations, and introduce customers to our VIP Family perks, making them feel like trusted friends.

About Us

• Road Runner Sports was recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded over 40 years ago in a San Diego garage.
• We have 47 stores nationwide and are expanding!
• Our Values, Mission & Purpose (Our 6 Pillars): Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, and Live Healthy.

What We Value

• Reliability and flexible availability, including days, evenings, holidays, and at least one weekend day.
• Customer service and/or sales experience in a high-volume call center.
• An established home office with a Windows-based PC or laptop and high-speed internet.
• Previous remote/work from home experience.
• Ability to listen to customer needs, make effective recommendations, and use technical knowledge.
• A positive attitude and self-motivation in a remote work environment.
• Proficiency in typing, internet navigation, basic computer software, and simple retail math.
• Engaging customer service skills to deliver a WOW experience.

Rewards

• Enjoy a fun, casual work-from-home environment.
• Up to 60% discounts on favorite brands!
• Educate customers about shoes, socks, insoles, apparel, and accessories.
• Contribute to changing lives through health and fitness.

Additional Information

After accepting a potential offer, a background check will be required before starting. The offer depends on the background check results, conducted in accordance with laws.

We value your privacy and collect personal and professional information to evaluate your application.

For timely application processing, apply directly on our Road Runner Sports Career page. We will contact qualified candidates within 10 days.

Compensation

Minimum: USD $16.00/hr

Maximum: To be determined