Remote Customer Service Representative

TEKsystems; Bloomington (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading IT services firm is seeking a Customer Service Representative for a fully remote position. Responsibilities include delivering top-tier customer service, managing accounts, and troubleshooting issues. Candidates should have remote call center experience and be bilingual in English/Spanish. The role offers a pay rate of $15-$17/hr, with a contract expected to last 2-3 months.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Qualifications

• 1-2 years of remote call center experience required.
• Ability to troubleshoot issues with equipment while working from home.
• Must have a reliable internet connection.

Responsibilities

• Deliver the highest level of customer service experience.
• Answer customer calls and assist with account management.
• Engage with customers via phone and online chat.

Skills

Remote call center experience

Troubleshooting issues

Reliable internet connection

Bilingual English/Spanish

Job description

Customer Service Representative - 100% Remote, Equipment Provided

Pay Rate: $15/hr, Bilingual English/Spanish Pay Rate: $17/hr

Schedule: Must have availability Monday-Saturday 7:45am-8:15pm EST

Anticipated Start Date: October 27th, 2025, 2-3 Month Contract

Description

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options

Additional Skills & Qualifications

• 1-2 years remote call center experience
• Must be able to troubleshoot issues with equipment while working from home (Internet Familiarization Assessment required)
• Must have reliable internet connection (not compatible with T-Mobile internet)

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

About TEKsystems

TEKsystems is an Allegis Group company and an equal opportunity employer.

We will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.