Remote Customer Service Representative

GetInsured; Allentown (Lehigh County); Remote; USD 10,000 - 60,000; Full time

Job summary

A health insurance technology company is seeking Remote Customer Service Representatives to join their team. The role involves providing top-notch customer service, managing accounts, and maintaining a dedicated workspace. Candidates should have advanced computer skills and excellent communication abilities. This full-time seasonal position offers $15.00/hr with performance incentives and the convenience of working from home.

Benefits

Paid Training

401K Match

PTO

Qualifications

• Must be 18 years of age or older.
• Complete background check and drug test within 3 days.
• Comfortable working from home with a dedicated workspace.

Responsibilities

• Handle inbound and outbound calls.
• Deliver excellent customer service consistently.
• Assist with application data entry.

Skills

Moderate to Advanced computer skills

Excellent verbal and written communication skills

High level of professionalism

Self-motivated and success-driven

Job description

Overview

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. GetInsured is coming together as a team, adapting, growing, and hiring. We are committed to building a motivating and positive work environment, despite working remotely. Our vision is to make finding and enrolling in health insurance simple, which is more important now than ever before. As a Remote Customer Service Representative, you'll deliver an amazing customer experience and help customers find and enroll in health insurance.

GetInsured currently has the largest state-based marketplace footprint. Our consumer-friendly interface and decision support tools empower millions of consumers nationwide to make better health plan decisions. We build and operate award-winning cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers, including eligibility determination, plan selection, and enrollment technology, as well as agent marketing and call center tools and services.

Responsibilities

• Inbound/Outbound calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application data entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Essential Responsibilities

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber broadband Internet with a hard-wired ethernet connection is required
• Not compatible with Mobile Internet Service Providers and/or Satellite
• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• PTO

Compensation

• $15.00/hr. plus performance incentives
• $17.00/hr. Spanish Bilingual, plus performance incentives

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus