Remote Customer Service Rep - Position Starting 7/14/2025

TSI - Transworld Systems Inc.; Chattanooga (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Remote Customer Service Representative at a leading company. In this role, you'll manage customer inquiries and support efforts to ensure client satisfaction. This entry-level position includes paid training, a flexible work-from-home arrangement, and a competitive hourly pay structure. Ideal candidates are self-motivated with a strong work ethic, ready to tackle customer service challenges head-on.

Benefits

Paid training

Work from home

Comprehensive benefits package

401k retirement plan with employer matching

Paid time off and paid holidays

Qualifications

• Prior call center experience required.
• Ability to type minimally 35-40 WPM.
• Open to working overtime if necessary.

Responsibilities

• Answer inbound calls regarding billing inquiries, service disconnects, and payment arrangements.
• Process trouble and outage orders, assist with online account issues.
• Provide customer service during major service events, including overtime.

Skills

Computer Navigation skills

Communication skills

Multitask Skills

Job description

Remote Customer Service Rep - Position Starting 7/14/2025

Join to apply for the Remote Customer Service Rep - Position Starting 7/14/2025 role at TSI - Transworld Systems Inc.

Remote Customer Service Rep - Position Starting 7/14/2025

Join to apply for the Remote Customer Service Rep - Position Starting 7/14/2025 role at TSI - Transworld Systems Inc.

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TSI - Transworld Systems Inc. provided pay range

This range is provided by TSI - Transworld Systems Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a remote/work from home position.

Compensation$15.00/hour

Paid Training Start DateMonday, July 14, 2025

Training HoursMonday - Friday: 9am - 5:30pm EST (hours may be adjusted)

Hours of Operation (following training): Monday - Friday: 10:30am - 7pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
  
  

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
  
  

Responsibilities

In This Role, You Will:

Answer Inbound Calls Regarding

• Billing inquires
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)
  

Qualifications

Ideal Candidate Qualifications:

• Must have prior call center experience
• Great AttendanceÂ
• Computer Navigation skills
• Must be able to type minimally 35-40 WPM
• Great Communication skillsÂ
• Open to working overtime – We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
• Adhere to a 20-minute daily break 1 hour lunch
• Multitask Skills
  

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
  
  

Note

Camera requirements

– Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP

Pay Range

USD $15.00 - USD $15.00 /Hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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