Remote Customer Service Pro for Gig Workers

NoGigiddy; United States; Remote; USD 22,000 - 31,000; Full time

Job summary

NoGigiddy is hiring a Customer Service Representative to support our gig workers in a fully remote role. You will answer inquiries, explain our platform, help users connect with available shifts, and document interactions in our CRM to ensure fast, accurate resolutions.

Candidates should have a high school diploma or equivalent, strong verbal and written communication, and prior customer service experience, preferably remote.

Qualifications

• High school diploma or equivalent; additional education in customer service is a plus.
• Experience in customer service, preferably in a remote setting.
• Excellent verbal and written communication to engage gig workers.
• Strong problem-solving and attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with CRM systems and customer service software.
• Passion for supporting gig workers and improving their experience.

Responsibilities

• Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly.
• Provide detailed information about our platform and services to gig workers and potential users.
• Assist users in navigating our application and connecting with available shifts.
• Document and track all customer interactions and issues in our CRM system.
• Collaborate with team members to identify recurring issues and suggest improvements to our processes.
• Maintain a positive and empathetic attitude toward gig workers at all times.
• Stay updated on industry trends and platform changes to provide accurate and timely information.

Skills

Customer service

Communication

Problem-solving

Time management

Multitasking

CRM familiarity

Education

High school diploma

Tools

CRM systems

Job description

NoGigiddy is hiring a Customer Service Representative to support our gig workers in a fully remote role. You will answer inquiries, explain our platform, help users connect with available shifts, and document interactions in our CRM to ensure fast, accurate resolutions.

Candidates should have a high school diploma or equivalent, strong verbal and written communication, and prior customer service experience, preferably remote.