Customer Service Representative - Remote & 19 plus Hourly

NoGigiddy; United States; Remote; USD 22,000 - 31,000; Full time

Job summary

NoGigiddy is hiring a Customer Service Representative to support our gig workers in a fully remote role. You will answer inquiries, explain our platform, help users connect with available shifts, and document interactions in our CRM to ensure fast, accurate resolutions.

Candidates should have a high school diploma or equivalent, strong verbal and written communication, and prior customer service experience, preferably remote.

Qualifications

• High school diploma or equivalent; additional education in customer service is a plus.
• Experience in customer service, preferably in a remote setting.
• Excellent verbal and written communication to engage gig workers.
• Strong problem-solving and attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with CRM systems and customer service software.
• Passion for supporting gig workers and improving their experience.

Responsibilities

• Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly.
• Provide detailed information about our platform and services to gig workers and potential users.
• Assist users in navigating our application and connecting with available shifts.
• Document and track all customer interactions and issues in our CRM system.
• Collaborate with team members to identify recurring issues and suggest improvements to our processes.
• Maintain a positive and empathetic attitude toward gig workers at all times.
• Stay updated on industry trends and platform changes to provide accurate and timely information.

Skills

Customer service

Communication

Problem-solving

Time management

Multitasking

CRM familiarity

Education

High school diploma

Tools

CRM systems

Job description

At NoGigiddy, we are dedicated to revolutionizing the gig staffing industry. Our mission is to provide gig workers with real-time shift opportunities, enhancing their earning potential and fostering a community where flexibility and convenience take center stage. We value our gig workers and place their needs at the forefront of our innovation efforts, consistently exploring new avenues to elevate their experience. Whether individuals are seeking a flexible side hustle or a more substantial full-time role, NoGigiddy is the ideal hub for finding the right gig.

We’re excited to announce an opening for a Customer Service Representative who will play a pivotal role in supporting our gig workers and ensuring their satisfaction with our services. In this remote position, you will be part of a passionate team committed to making gig work better for everyone. Offering competitive pay at $19 per hour, we invite you to join the GigSquad and help us shape the future of gig employment by providing exceptional service to our community.

Responsibilities

• Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly.
• Provide detailed information about our platform and services to gig workers and potential users.
• Assist users in navigating our application and connecting with available shifts.
• Document and track all customer interactions and issues in our CRM system.
• Collaborate with team members to identify recurring issues and suggest improvements to our processes.
• Maintain a positive and empathetic attitude toward gig workers at all times.
• Stay updated on industry trends and platform changes to provide accurate and timely information.

Requirements

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills to engage effectively with gig workers.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with CRM systems and customer service software is preferred.
• A passion for supporting gig workers and improving their overall experience.