Remote Customer Service NC Residents Only

Remote Jobs; Humble (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading customer service solutions provider is seeking individuals to assist customers with product-related issues, document information, and upsell services. Candidates should have a high school diploma and strong navigational skills in computer applications, particularly Microsoft Office. Excellent communication skills are essential for providing exceptional customer support. Join a dynamic team focused on customer satisfaction.

Qualifications

• High school diploma or GED required.
• Customer service experience is a plus.
• Strong computer navigational skills.

Responsibilities

• Assist customers with issues and concerns related to products and services.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as necessary.
• Upsell current customers on new or enhanced services.
• Provide exceptional customer support with a focus on resolution.

Skills

Customer service experience

Strong computer navigational skills

Excellent oral and written communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

Employer Industry: Customer Service Solutions

What to Expect (Job Responsibilities)

• Assist customers with issues and concerns related to products and services
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Provide exceptional customer support with a focus on resolution

What is Required (Qualifications)

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role
• Exceptional listening and comprehension skills
• Professional and courteous demeanor
• Strong customer orientation