Remote Customer Service Manager - Lead & Elevate CX

jobspromotor; Dallas, Northern (TX, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

American Airlines is seeking a Customer Service Manager in Dallas, TX. You will lead staffing, mentor frontline staff, and drive a safe, high-quality customer experience across terminals. Proficiency with CRM systems and staffing software is essential.

The role emphasizes collaboration, adherence to policies, and delivering exceptional service while supporting organizational objectives.

Qualifications

• Graduate-level qualification required.
• Minimum 2 years of experience in customer support or supervision.

Responsibilities

• Coordinate staffing levels at the terminal to ensure coverage.
• Use GS Realtime and other systems to monitor staffing and reports.
• Mentor frontline colleagues and foster a safe, high-quality service culture.
• Establish objectives aligned with departmental and company goals.
• Communicate effectively across departments to achieve shared targets.

Skills

Customer service

Leadership

Staffing

CRM

Education

Graduate

Tools

GS Realtime

Prime

GETNG

Saber

Job description

American Airlines is seeking a Customer Service Manager in Dallas, TX. You will lead staffing, mentor frontline staff, and drive a safe, high-quality customer experience across terminals. Proficiency with CRM systems and staffing software is essential.

The role emphasizes collaboration, adherence to policies, and delivering exceptional service while supporting organizational objectives.