Remote Customer Service Guide

Guidehealth; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A healthcare solutions company in the United States is seeking a Customer Service Guide to serve as the first point of contact for members and providers. The role requires a minimum of 2 years in a healthcare contact center and 3+ years in customer service. Ideal candidates should be tech-savvy and able to manage 30-40 calls along with chats and emails. This position is essential for aiding customers in navigating their healthcare confidently.

Qualifications

• Minimum of 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Ability to learn and adapt quickly to multiple systems.

Responsibilities

• Serve as the first point of contact for members and providers.
• Manage 30-40 calls per day along with chats, texts, and emails.
• Educate customers on their plans and digital tools.

Skills

Customer service experience

Healthcare contact center experience

Tech-savviness

Education

Associate or Bachelor's degree

Job description

A company is looking for a Customer Service Guide.

Key Responsibilities

• Serve as the first point of contact for members and providers, managing 30-40 calls per day along with chats, texts, and emails
• Navigate multiple systems to provide accurate, timely, and empathetic resolutions to client and member inquiries
• Educate customers on their plans and digital tools to help them navigate healthcare confidently

Required Qualifications

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Associate or Bachelor's degree or recent work toward a degree is preferred
• Prior experience working across multiple customer service channels
• Tech-savvy with the ability to learn and adapt quickly to multiple systems