Remote Customer Service Fraud $15per hour & Day One Benefits

Global Payments; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading payment solutions provider in the United States is looking for a customer service representative to manage account inquiries and assist in fraud detection. This role requires strong customer service skills, high volume call center experience, and the ability to work flexible shifts, including weekends. A comprehensive benefits package is offered, along with a pay of $15 per hour.

Benefits

Medical, dental, and vision care

Paid time off

Retirement and investment options

Charitable gift matching programs

Qualifications

• Must have experience in high volume call center settings.
• Must complete a background check including criminal and credit checks.
• Flexibility for mid to late shifts, including weekends.

Responsibilities

• Respond to account inquiries providing scripted responses.
• Assist with the completion of lost/stolen reports.
• Build knowledge to identify fraudulent activity through training.

Skills

High volume call center experience

Fraud detection knowledge

Customer service skills

Education

High School Diploma or Equivalent

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?

• Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• At least 6 months high volume call center (onsite or remote) experience from within the last 18 months.
• You will be required to complete a background check. This will include a criminal check, drug screen, credit check (less than $5k in collection not counting medical), verification of education, and verification of past employment (going back ten years)
• Once you apply, you will complete an on-demand digital interview. The recruiter will review and then reach out to you for any potential next steps
• You must be flexible and open to a work schedule that is mid shift to late shifts that include working the weekends as part of your weekly schedule.
• This role requires you to be on camera at all times.
• As part of our Work from Home program you must have a minimum 50mbs download speed and 15 mbps upload speed via ethernet cable connection.
• Must be willing to work a mid shift to late shift with day off during the week. this may include working weekends as part of your weekly shift.
• This is a US based role only.
• At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Preferred Qualifications

• Previous work experience in a fraud/banking related field
• Previous work experience in dispatch or emergency dispatch.

What Are Our Desired Skills and Capabilities?

• Skills/Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour.

Non-exempt: Use hourly pay range listed

$15 is the minimum & maximum hourly rate available for this position. The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].