Remote Customer Service Fraud $15per hour & Day One Benefits

Global Payments; Miami (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology company in payment solutions is hiring for a remote customer service role in Miami, Florida. Candidates will respond to account inquiries and assist in fraud detection efforts. The position requires a high school diploma and previous call center experience. A comprehensive benefits package and flexible scheduling are offered.

Benefits

Comprehensive benefits package

Paid time off

Training and development programs

Qualifications

• At least 6 months of high-volume call center experience required.
• Must pass a background check including criminal check and education verification.
• Internet speed minimum of 50 Mbps download and 15 Mbps upload required.

Responsibilities

• Respond to 25 or more account inquiries per hour.
• Assist in completing lost and stolen reports.
• Build credit card replacement orders.

Skills

High-volume call center experience

Knowledge of fraud detection

Flexible work schedule

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:

• Salary of $15 per hour
• Comprehensive benefits package including medical, dental, and vision care
• Paid time off and retirement investment options
• Opportunity to work remotely within the United States
• Supportive work environment with training and development programs
• Chance to contribute to a leading technology company in the payment solutions industry

What to Expect (Job Responsibilities):

• Respond to 25 or more account inquiries per hour, providing scripted responses to alerts generated within fraud detection queues
• Assist in completing lost and stolen reports, including blocking and transferring compromised accounts
• Build credit card replacement orders and prepare shipping materials
• Develop knowledge and skills to identify fraudulent credit card activity through training and research
• Work collaboratively under close supervision, following established procedures

What is Required (Qualifications):

• High School Diploma or Equivalent
• At least 6 months of high-volume call center experience within the last 18 months
• Completion of a background check, including criminal check and verification of education
• Must be flexible with work schedules, including mid to late shifts and weekends
• Must have a minimum internet speed of 50 Mbps download and 15 Mbps upload via ethernet cable connection

How to Stand Out (Preferred Qualifications):

• Previous work experience in a fraud or banking-related field
• Experience in dispatch or emergency dispatch roles