Remote Customer Service Fraud $15per hour & Day One Benefits

Global Payments; Gainesville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading payment solutions company in Florida seeks a customer service associate focused on fraud detection. This position offers remote work with occasional on-site meetings. Candidates should possess a high school diploma and at least 6 months in a high-volume call center environment. Skills in customer service and fraud detection are essential. A comprehensive benefits package, including health care and paid time off, is provided.

Benefits

Comprehensive benefits package

Charitable initiatives

Employee recognition programs

Qualifications

• 6 months of high-volume call center experience within the last 18 months.
• Ability to complete a background check including criminal, drug, and credit checks.
• Minimum internet speed of 50mbs download and 15mbps upload.

Responsibilities

• Respond to over 25 account inquiries per hour.
• Assist in completing lost/stolen reports.
• Identify fraudulent credit card activity through training.

Skills

Customer service expertise

Fraud detection skills

High-volume call handling

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:

• Salary up to $15 per hour
• Comprehensive benefits package including medical, dental, and vision care, paid time off, and retirement options
• Opportunity to work primarily remote with occasional on-site presence for team meetings and training
• Supportive work environment with a focus on employee recognition and charitable initiatives
• Chance to develop skills in fraud detection and customer service within a leading technology company

What to Expect (Job Responsibilities):

• Respond to over 25 account inquiries per hour, providing standard responses to alerts generated within fraud detection queues
• Assist in completing lost/stolen reports and manage the transfer of compromised accounts
• Build knowledge and skills to identify fraudulent credit card activity through training and research
• Ensure compliance with Service Level Agreements (SLAs) while addressing client needs
• Maintain a professional demeanor on camera during all work hours

What is Required (Qualifications):

• High School Diploma or Equivalent
• At least 6 months of high-volume call center experience within the last 18 months
• Ability to complete a background check including criminal, drug, and credit checks
• Flexibility to work mid to late shifts, including weekends
• Must have a minimum internet speed of 50mbs download and 15mbps upload via ethernet cable connection

How to Stand Out (Preferred Qualifications):

• Previous experience in a fraud or banking-related field
• Experience in dispatch or emergency dispatch roles

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