Remote Customer Service Associate I- Longview

Mr. Cooper Group Inc.; Longview (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A mortgage service company in Longview, Texas, is seeking customer service representatives to assist customers with mortgage inquiries and payment options. Candidates should have at least 6 months of customer service and call center experience. The position offers an hourly rate of $15.00 with potential bonuses and requires attendance during the first 90 days of training.

Benefits

Team member mortgage loan program

Student Debt Repayment program

Tuition reimbursement

Paid time off and holidays

Health insurance

Flexible spending accounts

Career advancement pathways

Qualifications

• 6 months or more with customer service experience.
• 6 months or more with call center experience.

Responsibilities

• Answer 40-50 inbound/outbound calls a day.
• Assist customers with payment options and general mortgage information.
• Discuss customer benefits like Paperless, Mobile App, Web, and IVR.
• Assist customers that are 30 days or less due on their mortgage payment.

Skills

Customer service experience

Call center experience

Job description

Overview

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Our purpose is simple:

Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Why Choose Mr. Cooper?

At Mr. Cooper Group, we embrace a relaxed and casual work environment that matches our attire. We are not only committed to doing right by our customers, but also our employees.

Discover the Benefits

• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways

In Your Typical Day

• Answer 40-50 inbound/outbound(dialer) calls a day
• Assist customers with payment options, escrow items and any general mortgage information
• Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
• Assist customers that are 30 days or less due on their mortgage payment

Qualifications

• 6 months or more with customer service experience
• 6 months or more with call center experience

Additional Details

• Hourly rate is $15.00 an hour
• Eligible for monthly bonus and incentive rewards
• Must reside within 60 miles from office location
• Comprehensive 6 week paid virtual training – equipment is provided
• Attendance is required for the first 90 days of training
• Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm
• Work schedule after training will align with these business hours
• Apply now and join our team of dedicated customer service professionals

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V