Remote Customer Service Associate — Fast-Paced Support & Growth

Symetra Financial Corporation; Northern (KY); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

Flexible hybrid work

401(k) with match

Paid time off

Company matching

Job summary

Symetra seeks an Associate Customer Service Representative to provide telephone support to customers and agents. You will handle requests related to new business, claims, and in-force policies, navigating multiple systems to resolve inquiries with accuracy and timely updates.

We offer flexible full-time or hybrid telecommuting arrangements, plus benefits like a 401(k) with company matching and paid time away. Join a growing team that values inclusion and professional growth.

Qualifications

• Dedicated to delivering outstanding customer experiences.
• Conscientious communicator with focus on rapport and trust.
• Able to accurately manage interactions across multiple systems with precision.
• Thrives in a fast-paced environment while maintaining integrity and quality.
• Motivated to learn and grow, building product and process knowledge.

Responsibilities

• Handle inbound and outbound calls from clients and representatives.
• Assist with requests related to new business, claims, and in-force policies.
• Resolve inquiries by navigating multiple administrative systems.
• Deliver timely, thorough customer service with clear documentation.
• Process basic transactions with a focus on accuracy and SLAs.

Skills

Customer service

Communication

Multisystem navigation

Detail oriented

Adaptability

Job description

Symetra seeks an Associate Customer Service Representative to provide telephone support to customers and agents. You will handle requests related to new business, claims, and in-force policies, navigating multiple systems to resolve inquiries with accuracy and timely updates.

We offer flexible full-time or hybrid telecommuting arrangements, plus benefits like a 401(k) with company matching and paid time away. Join a growing team that values inclusion and professional growth.