Remote-Customer Service Analysts/Contact Center Support-CH

Jobs via Dice; United States; Remote; USD 60,000 - 95,000; Full time

Job summary

A leading provider in tech solutions seeks Remote Customer Service Analysts/Contact Center Support for a contract of 12+ months. Candidates will be responsible for troubleshooting basic issues, ensuring service quality, and performing tasks efficiently within a legislated environment. Strong communication and analytical skills are essential for success in this role.

Qualifications

• Ability to utilize Microsoft Office for basic tasks and troubleshooting.
• Good proficiency in the English language is essential.
• Strong attention to detail and adaptability to process changes.

Responsibilities

• Meet daily tasks and quality targets ensuring service level agreements.
• Conduct research, make outbound calls and resolve cases for customer service.
• Adhere to compliance and policies to achieve good audit ratings.

Skills

Basic Computing Troubleshooting

Microsoft Office Suite

Communication Skills

Analytical Capabilities

Numerical Skills

Education

High School Diploma

Job description

Remote-Customer Service Analysts/Contact Center Support-CH

Remote-Customer Service Analysts/Contact Center Support-CH

1 week ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Empower Professionals, is seeking the following. Apply via Dice today!

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months

Note:

Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually.

Closed workspace (any room that can be closed by a door, office, bedroom, etc.)

No shared living spaces unless living alone

If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.)

Highspeed Internet verification (screenshot of bandwidth, Fiber, Cable, DSL

No satellite or mobile broadband connections

Quiet and focused work environment

No personal responsibilities during working hours

No barking dogs or other domestic noises

Requirements:

Please Confirm the Candidates Are Able to Conduct Basic Computing Troubleshooting. Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user.

Productivity Management:

Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.

Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA s.

Ensure accuracy in the tasks completed.

Demonstrate analytical capabilities while performing tasks.

Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating.

Specialized/Practical Knowledge:

Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.

Good proficiency on English language.

Computer literate, should be able to work with different programs and screens with the customer on the line.

Exposure to business domain is an added advantage.

Excellent grasping powers able to understand the various processes.

Team player with excellent verbal and written communication skill.

Willing to work in 24/7 environment and sign a service agreement as per company norms.

Ability to work in flexible work schedule, including holidays & weekends.

Knowledge, Skills & Abilities:

Should be committed and focused to succeed under challenging work environment

Should be able to adapt with the changes in the processes and updates in a dynamic process.

Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.

Should seek feedback on one s performance and uses that feedback to grow

Brequired

Customer Service Associate/Customer Care Representative

Please Note:

Computer skills are a must.

Call Center Experience Preferred.

The job requires multitask, data entry and soft experience using the phone to call.

Able to solve problems.

Agents will work cases, investigate, research and make outbound calls to doctor s offices or clients as necessary. There s also insurance resolutions and benefit verifications. High Level = Resolve cases to ensure our customers get the right medications in a timely manner. Average case time is 20 minutes.

Awaiting your quick response. Thanks!

Thanks

Chandan Manager | Empower Professionals

| Phone: x 321 | Fax:

100 Franklin Square Drive Suite 104 | Somerset, NJ 08873

Certified NJ and NY Minority Business Enterprise (NMSDC)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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