Remote Customer Service Agent - Cruise Line Support at L42M LLC Michigan

Itlearn360; Michigan; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks motivated individuals for a remote Customer Service Agent role supporting a luxury cruise line. Successful candidates will handle inbound inquiries, provide customer service, and work flexible hours, including at least one weekend day. This position requires reliable internet, a USB headset, and a proper home office setup.

Qualifications

• Reliable high-speed internet connection is required.
• Ability to pass a background check is necessary.
• Complete paid certification training is mandatory.

Responsibilities

• Answering inbound calls regarding cruise packages and bookings.
• Providing excellent customer service and upselling when appropriate.
• Maintaining accurate call logs following client protocols.

Skills

Customer Service

Communication

Upselling

Tools

USB headset with noise-canceling microphone

Job description

Remote Customer Service Agent - Cruise Line Support job at L42M LLC. Michigan.

This is a remote position.

We are looking for motivated, independent agents to work remotely answering inbound calls for a luxury cruise line client.

Pay Rate: $13.00 per hour

Service Hours: Monday – Sunday, 8 AM to 10 PM EST

Required: Availability on at least one weekend day

What You’ll Be Doing:

• Answering inbound calls regarding cruise packages, bookings, and general inquiries
  

• Handling outbound follow-up calls for clarification and support
  

• Transferring calls to the correct department when necessary
  

• Providing excellent customer service and upselling cruise services when appropriate
  

• Maintaining accurate call logs and following client protocols
  

Requirements:

• Reliable high-speed internet connection (must be able to be hardwired – no Wi-Fi)
  

• USB headset with noise-canceling microphone
  

• Windows-based laptop or desktop (Macs not supported)
  

• Quiet, distraction-free home workspace
  

• Ability to pass a background check
  

• Must complete paid certification training