Remote Customer Service Agent

Transworld Systems, Inc. (TSI); United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service company is seeking a Remote Customer Service Representative to handle claims inquiries. You will provide empathetic support and record customer interactions. The ideal candidate will have a high school diploma and 1-2 years of call center or customer service experience. This role requires strong empathy and problem-solving skills.

Qualifications

• Strong empathy and patience in customer interactions.
• Comfortable working in a customer-focused environment.
• 1 - 2 years of previous call center/customer service experience required.

Responsibilities

• Handle inbound calls regarding claims inquiries.
• Apply knowledge of the claims process to resolve customer questions accurately.
• Record detailed notes of customer interactions.

Skills

Empathy

Active listening

Problem-solving

Education

High School Diploma

Job description

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Handle inbound calls regarding claims inquiries, providing clear and empathetic support
• Apply knowledge of the claims process to resolve customer questions accurately
• Record detailed notes of customer interactions in the processing database

Required Qualifications

• High School Diploma required
• 1 - 2 years of previous call center/customer service experience required
• Strong empathy and patience in customer interactions
• Ability to actively listen and provide thoughtful solutions
• Comfortable working in a customer-focused environment