Remote Customer Service Agent

Express Services, Inc. d/b/a Express Employment Professionals; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading staffing agency is seeking a Remote Customer Service Agent to provide compassionate and professional support to clients. Responsibilities include answering inbound calls, providing Tier 1/Tier 2 support, and handling sensitive information with accuracy. Ideal candidates should have strong empathy, communication, and data entry skills. This position requires the ability to pass a background check and familiarity with Windows 11.

Qualifications

• Applicants should have strong empathy and communication skills.
• Proficiency in data entry is required.
• Must pass a background check covering a 7-year history.

Responsibilities

• Answer inbound calls with compassion and professionalism.
• Provide Tier 1/Tier 2 support, including FAQs and claim submission assistance.
• Handle sensitive information accurately.

Skills

Empathy

Communication skills

Data entry skills

Tools

Windows 11

Job description

A company is looking for a Remote Customer Service Agent.

Key Responsibilities

• Answer inbound calls with compassion and professionalism
• Provide Tier 1/Tier 2 support, including FAQs and claim submission assistance
• Handle sensitive information with accuracy

Required Qualifications

• Strong empathy and excellent communication skills
• Strong data entry skills
• Must pass a background check (7-year history, no aliases)
• Employment verification (up to 3 employers)
• Tech requirements include Windows 11 and a camera