Remote Customer Service Advocate

Disabled Veteran Solutions; Chillicothe (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A veteran-owned service company in Ohio is seeking a Customer Advocate to provide support to clients navigating healthcare services. Responsibilities include assisting clients with their healthcare inquiries and ensuring they have a clear understanding of their benefits. The ideal candidate should have at least one year of experience in insurance operations, strong communication skills, and a passion for helping others. The role offers competitive pay and a great benefits package.

Benefits

Health, Dental, Vision Coverage

Performance incentives

Training opportunities

Qualifications

• 1+ year of experience in insurance operations.
• Detail-oriented with strong follow-through.
• Ability to navigate web-based systems confidently.

Responsibilities

• Assist 50 to 70 clients daily with healthcare inquiries.
• Navigate appointments, medications, and benefits.
• Listen and provide solutions effectively.

Skills

Communication skills

Problem-solving

Multitasking

Tech-savviness

Education

High school diploma

Degree in relevant field

Job description

• 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar!
• Hourly
• Full Time
• Health, Dental, Vision Coverage, and other employee benefits!

Hello, superstar! Disabled Veteran Solutions (DVS) is looking for a stellar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine ️ - you're a vital part of a diverse and inclusive team dedicated to making a difference .

The Mission

As a Customer Advocate, you'll be a healthcare hero for 50 to 70 people every day. You'll navigate the world of primary care doctors ????, medications , appointments , and benefits like a pro, armed with your knowledge and amazing social skills ️.
And the best part? You'll make a real impact on people's lives ️.

The Details

• Full-time position, Monday through Friday (because we all need a little weekend! )
• 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST
• 5-week intensive orientation (don't worry, we've got your back every step of the way! )

• A great ear for listening and a knack for finding solutions
• ️ Ability to juggle multiple tasks like a pro
• Passion for helping others and brightening their day

• High school diploma (bonus points if you've got a degree! )
• At least 1 year of experience in insurance operations
• Tech-savvy and confident navigating our web-based systems
• Detail-oriented with strong follow-through

The Cherry on Top

• Experience in healthcare/insurance
• Background in social work, behavioral health, or similar fields
• A customer service ninja with amazing problem-solving skills

• Competitive pay and amazing benefits
• Veteran-owned, nationally recognized company
• Real opportunities for growth and professional development

What are you waiting for?

If you're ready for a mission that matters...
Let's do this!

Starts: September 15, 2025
Training: 8:00 a.m. - 4:30 p.m. (5 weeks)
Regular Schedule: 9:30 a.m. - 6:00 p.m., Monday through Friday
All times are Eastern Standard

A pre-employment drug screening and criminal background check are required prior to employment.

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