Remote Customer Service Advocate

California Jobs; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare services provider is seeking a healthcare advocate to assist 50 to 70 clients daily with care and inquiries. The role requires a high school diploma and at least 1 year of insurance experience. Candidates should be tech-savvy and possess strong problem-solving skills. The position offers competitive hourly pay and opportunities for career advancement within a supportive work environment.

Benefits

Comprehensive health coverage

Performance incentives

Career advancement opportunities

Qualifications

• High school diploma required; a degree is a plus.
• Minimum of 1 year of experience in insurance operations.
• Strong tech-savviness and confidence in using web-based systems.

Responsibilities

• Serve as a healthcare advocate for 50 to 70 clients daily.
• Utilize strong social skills to resolve client inquiries.
• Manage multiple tasks while maintaining a focus on client satisfaction.

Skills

Social skills

Problem-solving skills

Tech-savviness

Detail-oriented

Education

High school diploma

Degree in a relevant field

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity

• Hourly pay starting at $17.00, with longevity increases and performance incentives
• Comprehensive health, dental, and vision coverage, along with additional employee benefits
• Real opportunities for career advancement and professional development within a veteran-owned organization
• Supportive and inclusive work environment dedicated to making a positive impact on clients' lives
• Full-time schedule with weekends off, promoting a healthy work-life balance

What to Expect (Job Responsibilities)

• Serve as a healthcare advocate for 50 to 70 clients daily, assisting them with primary care, medications, and appointments
• Utilize strong social skills and healthcare knowledge to resolve client inquiries and concerns
• Navigate web-based systems efficiently to support client needs
• Participate in a 5-week intensive orientation to ensure preparedness for the role
• Manage multiple tasks simultaneously while maintaining a focus on client satisfaction

What is Required (Qualifications)

• High school diploma required; a degree is a plus
• Minimum of 1 year of experience in insurance operations
• Strong tech-savviness and confidence in using web-based systems
• Detail-oriented with a strong ability to follow through on tasks
• Exceptional listening and problem-solving skills

How to Stand Out (Preferred Qualifications)

• Experience in healthcare or insurance sectors
• Background in social work, behavioral health, or similar fields
• Proven track record of outstanding customer service

#HealthcareServices #CustomerAdvocate #CareerOpportunity #VeteranOwned #CompetitivePay

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