Remote Customer Experience Specialist II - Global Orders

ATCC Biotechnology; Manassas (VA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health & Wellness

Retirement plans

Corporate bonus program

Paid holidays and PTO

Flexible work options

Job summary

ATCC Biotechnology, a global nonprofit, is seeking a Customer Experience Specialist II to support inquiries and interactions across phone, email, chat, and web channels from a remote role based in Manassas, VA.

You will manage international sales orders, permits, shipping coordination, tracking requests, cancellations, and credits while delivering professional, empathetic service and maintaining accurate CRM records.

Qualifications

• High School Diploma and 2 years of customer service experience.
• Experience supporting customer service operations across phone, email, chat, and web channels.
• Strong critical thinking, problem-solving, and independent decision-making.

Responsibilities

• Respond to customer inquiries across phone, email, chat, and web channels.
• Manage international sales orders, permits, shipping coordination and tracking requests.
• Record interactions in CRM and support reporting.
• Provide product information and support using available resources.
• Deliver professional, empathetic customer service and meet quality expectations.

Skills

Customer service

Multichannel support

CRM documentation

Communication skills

Detail oriented

Problem solving

CRM software

Tools

CRM software

Job description

ATCC Biotechnology, a global nonprofit, is seeking a Customer Experience Specialist II to support inquiries and interactions across phone, email, chat, and web channels from a remote role based in Manassas, VA.

You will manage international sales orders, permits, shipping coordination, tracking requests, cancellations, and credits while delivering professional, empathetic service and maintaining accurate CRM records.