Remote Customer Experience Specialist I - Shape Science

BioSpace; Manassas (VA); Remote; USD 43,000 - 50,000; Full time

Benefits offered by this job

Health coverage

Paid holidays and PTO

Fitness and cell phone subsidies

401(a) and 403(b) retirement plans

Corporate bonus program

Job summary

A leading nonprofit organization is seeking a Customer Experience Specialist I to provide remote customer support. Responsibilities include responding to inquiries via various channels, processing orders, and managing distribution tasks. Candidates should have prior customer service experience and strong communication skills. This position offers a competitive salary and a focus on continuous learning and improvement.

Qualifications

• 2-5 years’ experience in customer service or related field preferred.
• Ability to handle multiple tasks effectively in a fast-paced environment.
• Strong communication skills necessary for customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Process orders and manage distribution tasks.
• Provide support for basic product inquiries and recommend solutions.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Organization skills

CRM proficiency

Multi-tasking

Education

High school diploma or equivalent

Tools

CRM systems

ERP systems

Phone systems

Job description

A leading nonprofit organization is seeking a Customer Experience Specialist I to provide remote customer support. Responsibilities include responding to inquiries via various channels, processing orders, and managing distribution tasks. Candidates should have prior customer service experience and strong communication skills. This position offers a competitive salary and a focus on continuous learning and improvement.