Remote Customer Experience Representative

Bodyspec; Northern (KY); Hybrid; USD 42,000 - 49,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off

Sick leave

Peer bonus program

Job summary

BodySpec is seeking a Remote Health Consultant in the United States to be the first voice clients hear as they understand their body composition and plan healthier habits. No scripts, genuine conversations, and a culture that values data-driven care set the tone for this role.

You will manage high-volume inquiries, guide clients through nutrition and DEXA topics, and help optimize scheduling and communications with the team across remote channels.

Qualifications

• 3+ years of customer experience in a high-volume environment.
• Experience with CX platforms and KPIs.
• Ability to quickly learn systems and pass an internal knowledge assessment within 90 days.
• Exceptional written and verbal communication with empathy.
• Genuine interest in health, wellness, and fitness to explain concepts clearly.
• US-based with reliable internet and a quiet home workspace.
• SAT/ACT/ASVAB scores are optional but helpful if provided.

Responsibilities

• Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel.
• Manage appointment scheduling, rescheduling, and cancellations with precision.
• Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate guidance.
• Partner with events and operations teams on outbound communications and scheduling ahead of scan events.
• De-escalate and triage complex or sensitive client situations with composure.
• Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine CX standards.

Skills

Customer experience

High-volume communication

Empathy

Written communication

Tools

HubSpot

AirCall

Zendesk

Job description

Remote Health Consultant

Are you tired of customer service jobs where you read from a script, push products you don’t believe in, and never get to have a real conversation? As a Remote Health Consultant at BodySpec, you’ll be the first voice clients hear when they’re trying to understand their body composition, build a real fitness habit, or finally take their health seriously. No scripts, no pretending the product’s fine. Just real conversations with people who care about their data, and a team that gives you the room to think on your feet. BodySpec is the premier DEXA operator in the country, and our Health Consultants are the heartbeat of that experience.

First-year Remote Health Consultants in the US can expect to earn up to $49,056 in total cash compensation, plus equity.

You’ll Love This Job If You Have:

• Empathy with Range: You can meet a curious first-time client and a frustrated rescheduler in the same hour, and both leave the call feeling heard. Your warmth doesn’t sound like a script, because it isn’t one.
• Health-Literate Curiosity: You actually care about this stuff. DEXA, body composition, nutrition basics, training principles. These are topics you’d read about on your own time, and that knowledge bleeds through in every conversation.
• Operational Multitasking: Phone ringing, three Slack DMs open, an email half-written, calendar pinging, and you don’t drop balls. You hold the cognitive load without getting flustered, and you know which thread to pick up first.
• Calm Under Volume: When the queue spikes or a scheduling crunch lands on a Saturday afternoon, you triage by importance rather than by who’s loudest. You don’t perform stress; you absorb it and keep moving.
• High Agency in a Remote Seat: Nobody walks by your desk to ask if you’re stuck. When you see a broken process, a wrong FAQ, or a recurring issue, you flag it, fix it, or document it without waiting for someone to assign it.
• No-Ego Service Posture: You’re happy to reschedule the same client for the third time, answer the same FAQ for the tenth time, and own the small unglamorous work as fully as the complex problem-solving. The job is the work, not the title.

What Will You Do?

• Handle high-volume inbound and outbound client interactions across phone, email, text, and Slack, staying accurate and human on every channel
• Manage appointment scheduling, rescheduling, and cancellations with precision, often dozens per shift
• Answer client questions on nutrition, health, fitness, and DEXA technology with clear, accurate, empathetic guidance
• Partner with our events and operations teams on outbound communications and logistical coordination ahead of scan events
• De-escalate and triage complex or sensitive client situations with composure
• Contribute to ongoing process improvements: flag recurring issues, suggest better workflows, and help refine our CX standards

Requirements

• 3+ years of customer experience in a high-volume environment (experience with CX platforms like HubSpot, AirCall, or Zendesk a strong plus)
• Strong working knowledge of CX KPIs, metrics, and best practices
• Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days
• Exceptional written and verbal communication, with natural empathy across a wide range of clients
• Genuine interest in health, wellness, and fitness, enough to learn the science of DEXA and explain it clearly
• Ability to thrive with direct, unfiltered feedback. We’ll tell you exactly what you need to improve
• US-based, with a reliable internet connection and a quiet home workspace
• If you’ve taken standardized tests (SAT, ACT, ASVAB, or similar), share your scores. They aren’t required and won’t be a sole factor, but they help us learn about you since we don’t run pre-employment testing

Schedule

• Monday: 1:00 PM to 9:30 PM CST
• Tuesday: 1:00 PM to 9:30 PM CST
• Wednesday: 9:00 AM to 5:30 PM CST
• Friday: 9:00 AM to 5:30 PM CST
• Saturday: 1:00 PM to 9:30 PM CST
• Thursday and Sunday off
• Schedule may shift to accommodate business needs

Compensation

• Base Salary: $41,600 ($20.00/hour at 40 hrs/week)
• Performance Bonus: Up to 7% of base salary annually ($2,912); half paid in cash ($1,456), half in stock options
• Team Revenue Bonus: $500/month when we hit monthly goals ($6,000 annually; we hit our goals 9 out of 12 months in 2025)
• Total Cash Compensation: Up to $49,056
• Equity: Stock options through performance bonus and additional grants based on performance

All team members regardless of position are eligible for additional stock option grants and profit sharing based on performance. We expect both cash and equity compensation to grow as the company scales.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Sick leave
• Company-wide peer bonus program for recognizing excellent teamwork
• Employee assistance program
• Regular team events (both virtual and in-person)
• Direct mentorship from experienced operators who’ve scaled companies before

BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Remote Health Consultant, you’ll be the first voice our clients hear, guiding them through their data, their questions, and their next step with empathy and precision. If you love talking to people about health, thrive in motion, and want direct feedback that makes you better at your craft, we want to hear from you.