Remote Customer Experience Lead — Data & CX Coordination

KBS - Kellermeyer Bergensons Services, LLC; Remote; USD 60,000 - 80,000; Full time

Job summary

A facility service provider is looking for a Customer Experience Lead to enhance customer service operations. This full-time, remote position demands strong customer service experience, preferably with B2B clients, and proficient Excel skills. Responsibilities include assisting call team members, addressing inquiries, and maintaining communication records. Benefits include medical, dental, 401k with match, and paid time off. Ideal candidates should live in the Central or Eastern Time Zone.

Benefits

Paid Time Off

Paid Holidays

Sick Time

Life Insurance

Supplemental Health Insurance

401k plan with a match

Pet Insurance

Perkspot Discount Program

Qualifications

• 3+ years’ experience in customer service or administrative role.
• Previously worked with B2B customers.
• Proficient in Excel with knowledge of formulas, filtering, sorting, VLOOKUP, and Pivot Tables.

Responsibilities

• Assist customer service call team members daily in responding to inquiries.
• Obtain and evaluate information to address customer complaints.
• Assess and respond accurately to inquiries meeting departmental goals.
• Maintain detailed records of communication.
• Provide information for business reviews and executives.
• Identify and track unresolved complaints.

Job description

A facility service provider is looking for a Customer Experience Lead to enhance customer service operations. This full-time, remote position demands strong customer service experience, preferably with B2B clients, and proficient Excel skills. Responsibilities include assisting call team members, addressing inquiries, and maintaining communication records. Benefits include medical, dental, 401k with match, and paid time off. Ideal candidates should live in the Central or Eastern Time Zone.