Remote Customer Experience Associate

ActBlue; Remote; USD 66,000 - 91,000; Full time

Job summary

A nonprofit organization is seeking a Customer Experience Associate to provide efficient and friendly support to users. This role is ideal for someone with customer service experience who excels at resolving inquiries and communicating effectively. Responsibilities include categorizing support requests, assisting users with troubleshooting, and maintaining knowledge of evolving tech tools. The position is fully remote and offers a competitive salary range of $66,950 to $90,600 depending on experience.

Benefits

Unlimited time-off policy

Fully paid health, dental, and vision insurance

401K plan with employer match

$1,000 home-office setup allowance

Qualifications

• Up to 3 years of relevant experience.
• Demonstrated success in supporting customers via email and phone.
• Ability to resolve inquiries efficiently.

Responsibilities

• Field and categorize incoming support requests.
• Act as a resource for users about navigating products.
• Monitor communication channels to assist with support requests.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Problem-solving abilities

Job description

A nonprofit organization is seeking a Customer Experience Associate to provide efficient and friendly support to users. This role is ideal for someone with customer service experience who excels at resolving inquiries and communicating effectively. Responsibilities include categorizing support requests, assisting users with troubleshooting, and maintaining knowledge of evolving tech tools. The position is fully remote and offers a competitive salary range of $66,950 to $90,600 depending on experience.