Remote Customer Escalation Specialist – Networking

Socket.dev; Spring (TX); On-site; USD 26,000 - 54,000; Full time

Job summary

Hewlett Packard Enterprise invites applications for a Customer Escalation Specialist – Networking. This remote role focuses on resolving escalated issues originating from end-users, dealers and service providers with non-technical post-sales support and coordination.

The position follows a 24x7 shift-based model (1st, 2nd, 3rd shifts) with weekend rotations. You will document cases in Juniper Apex GovCloud Service Console and CRM, escalate complex problems as needed, and work with Global

Qualifications

• Bachelor's degree or equivalent experience in a customer service environment.
• Strong verbal communication and customer service skills.
• Basic networking knowledge and familiarity with telecom environments.

Responsibilities

• Provide professional escalation support to end-users, dealers and service providers.
• Document and manage cases in the ticketing system and ensure timely resolutions.
• Escalate difficult issues to appropriate teams and coordinate with Global Customer Care.

Skills

Customer service

Verbal communication

Networking knowledge

CRM systems

Education

Bachelor's degree or equivalent experience

Tools

Juniper GovCloud Service Console

CRM

Job description

Hewlett Packard Enterprise invites applications for a Customer Escalation Specialist – Networking. This remote role focuses on resolving escalated issues originating from end-users, dealers and service providers with non-technical post-sales support and coordination.

The position follows a 24x7 shift-based model (1st, 2nd, 3rd shifts) with weekend rotations. You will document cases in Juniper Apex GovCloud Service Console and CRM, escalate complex problems as needed, and work with Global