Remote Customer Care Support Specialist

Vitality Group International, Inc.; Town of Charlotte (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health organization in New York is seeking a Customer Care Support Specialist to provide exceptional customer service. The successful candidate will manage inbound calls, respond to inquiries, and assist customers with program navigation. This role requires strong communication and organizational skills, with a focus on achieving customer satisfaction. Benefits include medical plans, paid time off, and wellness resources.

Benefits

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance

Paid Time Off (Vacation, Sick & Public Holidays)

100% Paid Family Leave

Qualifications

• Strong communication skills to effectively assist customers.
• Ability to handle multiple priorities without compromising service quality.
• Customer-centric attitude necessary for fostering satisfaction.

Responsibilities

• Support inbound telephonic calls from members.
• Provide over the phone support and specialize in first call resolution.
• Educate customers on the program and navigation of the website.

Skills

Effective communication skills

Strong organization skills

Ability to manage multiple priorities

Customer focused and responsive

Education

High School Diploma

Job description

Overview

We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

Responsibilities

• Support inbound telephonic phone calls from members
• Provide over the phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
• Understanding your audience and its needs
• Anticipating and preparing for the next questions your audience will ask
• Properly positioning the information you are sharing
• Understanding the impact of the information you are sharing
• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

Pay

$16.50/hour

Qualifications

• Effective communication skills
• Strong organization skills
• Ability to manage multiple priorities
• Customer focused and responsive
• High School Diploma

Preferred

• Bachelors degree
• 1-2 years of customer service experience
• Health or wellness background

Benefits

• Medical, Dental & Vision plans
• 401(k) with company match
• Company paid Life Insurance (Basic, Voluntary & AD&D)
• Company paid Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• 100% Paid Family Leave (Maternity/Paternity)
• Wellness Resources