Remote Customer Care Specialist

McKesson; Mason (OH); Hybrid; USD 23,000 - 25,000; Full time

Job summary

McKesson, a Fortune 10 healthcare company, seeks a Customer Care Representative for a primarily remote position with occasional attendance at the Mason, OH office. You will manage orders, resolve inquiries, and coordinate returns while logging cases in Salesforce.

Responsibilities include end-to-end order management, client communication, collaboration with cross-functional teams, and providing reporting to support client satisfaction. Monday–Friday, 9:30 AM–6:00 PM EST.

Qualifications

• Typically requires 1+ years of related customer service experience.
• Strong written communication and organizational skills.
• Proficiency with Microsoft Excel and Outlook is expected.

Responsibilities

• Manage client orders per program rules, including manual entry and verification of electronic orders.
• Handle inbound calls and inquiries about orders, status, returns, and client topics; triage with client partners.

Skills

Strong written communication

Basic math

Self-motivated

Windows proficiency

Multi-tasking

Sense of urgency

Excel & Outlook

Process improvement

Tools

Salesforce

SAP

Job description

McKesson, a Fortune 10 healthcare company, seeks a Customer Care Representative for a primarily remote position with occasional attendance at the Mason, OH office. You will manage orders, resolve inquiries, and coordinate returns while logging cases in Salesforce.

Responsibilities include end-to-end order management, client communication, collaboration with cross-functional teams, and providing reporting to support client satisfaction. Monday–Friday, 9:30 AM–6:00 PM EST.