Remote Customer Care & Sales Advisor I

Cable ONE; Jackson (MS); A distancia; USD 32.000 - 36.000; Jornada completa

Descripción de la vacante

Cable One is seeking an entry-level Retention Sales and Customer Care specialist in the United States. You will learn and apply retention strategies, handle inbound inquiries by phone or ticketing systems, and provide personalized service to customers across a designated region.

The role focuses on listening to customer needs, explaining product benefits, upselling services, and inputting orders accurately while meeting weekly and monthly sales targets. Training provided; HS diploma required.

Formación

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed in high-pressure situations.
• May be required to sit for extended periods and lift up to 10 pounds.

Responsabilidades

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle requests to disconnect or remove services and provide billing information.
• Schedule service appointments when remote resolution isn’t possible.
• Arrange product returns or exchanges and manage hosted platform requests.
• Build rapport and identify customer issues, offering solutions and upsell opportunities.
• Accurately input orders and meet weekly/monthly sales activity goals.
• Follow company-approved scripts for consistent communication.
• Assist with special projects as assigned.

Conocimientos

Strong communication

Active listening

Empathy

Problem solving

Patience

Fact-finding questions

Basic computer skills

Educación

High School Diploma or GED

Herramientas

Ticketing systems

Phone systems

Descripción del empleo

Key Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.


• Perform entry-level sales and support tasks within a designated region or business area.


• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.


• Actively listen and ask questions to understand customer needs, showing empathy and respect.


• Handle a variety of customer-facing duties, including:




• Addressing requests to disconnect or remove services


• Providing billing and pricing information


• Resolving standard issues remotely or educating customers on resolution steps


• Scheduling service appointments when remote resolution isn\’t possible


• Arranging product returns or exchanges


• Managing add/change/delete requests in hosted platforms




• Use effective telephone-based selling skills to:




• Build rapport and identify customer issues


• Offer creative solutions and explain product/service benefits


• Negotiate household spend and upsell additional services


• Accurately and efficiently input orders




• Meet or exceed weekly and monthly sales activity goals.


• Follow company-approved scripts to ensure consistent communication.


• Assist with special projects as assigned.

Qualifications

• High School Diploma or GED


• Ability to ask fact-finding questions to identify solutions aligned with customer needs


• Demonstrated patience and professionalism in all customer interactions


• Working knowledge of Cable One products and services


• Strong communication and active listening skills


• Ability to remain composed and empathetic in high-pressure situations


• Ability to sit for extended periods, use hands, talk, and hear


• May be required to lift up to 10 pounds

Benefits

• Competitive pay:


• $16.30 per hour


• Health from Day One:


• Medical, dental, and vision plans start immediately


• Protect What Matters:


• Life insurance for you and your loved ones


• Recharge & Refresh:


• Generous paid time off for vacations, holidays, and personal days


• Plan for Tomorrow:


• 401(k) with 100% company match (up to 5%) from day one


• Extra Peace of Mind:


• Group legal plan and identity theft protection

Additional Perks

• Learn & Earn:


• Tuition reimbursement up to $5,250 in your first year


• Give Back:


• Participate in community support programs across the U.S.


• Celebrate Wins:


• Recognition and awards programs highlight your achievements


• Grow Your Career:


• Clear advancement opportunities


• Team Vibes:


• Collaborative work environment where ideas and teamwork thrive

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.