Remote Customer Care Representative

The Gents Place®; Dallas (TX); Remote; USD 30,000 - 45,000; Full time

Job summary

A customer service company is seeking a Remote Customer Care Representative. You will be the first point of contact for customers, providing exceptional service through phone, email, and chat. Your responsibilities include resolving issues, providing accurate information, and documenting interactions to enhance customer satisfaction. Ideal candidates will have strong communication skills and the ability to handle inquiries with empathy.

Qualifications

• Ability to handle customer inquiries with empathy.
• Strong communication skills, both verbal and written.
• Experience in utilizing CRM systems.

Responsibilities

• Respond to customer inquiries promptly through various channels.
• Provide accurate information about products and services.
• Document customer interactions and update records.

Skills

Empathy

Communication skills

Problem-solving

Tools

CRM systems

Job description

Overview

We are seeking a motivated and empathetic Remote Customer Care Representative to join our team. In this role, you will serve as the first point of contact for customers, providing exceptional service, resolving issues, and ensuring a positive customer experience across phone, email, chat, and other digital channels.

Responsibilities

• Respond to customer inquiries promptly via phone, email, chat, or social media.
• Provide accurate information about products, services, policies, and account details.
• Handle customer complaints with professionalism and empathy, working toward quick resolution.
• Document customer interactions and update records in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Assist customers with troubleshooting, order placement, returns, and account management.
• Meet performance metrics such as response time, customer satisfaction, and resolution rates.
• Contribute to process improvement by providing feedback on recurring customer issues.