Remote Customer Care Agent - Delivery Support

Sauce; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Strong & Competitive Compensation Pack

Flexible Work Environment

Paid Personal/Vacation Days

Paid Sick Days

Impactful work in delivery tech

Job summary

Sauce is seeking experienced remote Customer Care Agents to manage B2C and B2B support across channels (HubSpot, email, chat, Slack, calls, and WhatsApp). You will collect evidence, investigate issues, and ensure a seamless customer experience.

The role requires strong written and spoken English, a dedicated home workspace, reliable internet, and the ability to collaborate cross-functionally with Success, Back Office, and ePayments teams. This is a remote position with flexible shifts.

Qualifications

• Proven experience in fast-paced, real-time support environments.
• Familiar with HubSpot, Slack, and other support tools.
• Excellent written and verbal English communication.
• Ability to work remotely with a dedicated workspace and reliable internet.
• Detail-oriented with strong documentation skills.

Responsibilities

• Multi-Channel Support via email, phone, chat, SMS, and internal messaging.
• Ticket & Case Management with B2C and B2B requests within SLAs.
• Evidence Collection & Issue Resolution for delivery issues.
• Cross-Functional Collaboration with teams (Customer Success, Tier 2, Back Office, Menu, ePayments).
• Process Improvement for playbooks, templates, and policies.
• Tool Utilization with cloud-based platforms and delivery portals.
• Shift Options.

Skills

Customer service

Real-time support

English Proficiency

Remote ready

Cross-channel

HubSpot

Slack

Tools

HubSpot

Slack

Job description

Sauce is seeking experienced remote Customer Care Agents to manage B2C and B2B support across channels (HubSpot, email, chat, Slack, calls, and WhatsApp). You will collect evidence, investigate issues, and ensure a seamless customer experience.

The role requires strong written and spoken English, a dedicated home workspace, reliable internet, and the ability to collaborate cross-functionally with Success, Back Office, and ePayments teams. This is a remote position with flexible shifts.