Remote CSR - Healthcare claims (ALASKA ONLY)

TEEMA Solutions Group; Anchorage (AK); Remote; USD 60,000 - 80,000; Full time

Job summary

A customer-focused healthcare service provider is seeking a remote Customer Service Representative to support military healthcare needs. This role involves assisting customers with healthcare inquiries and claims through various communication channels. Candidates must have at least 2 years of experience in customer service and knowledge of healthcare claims. Join a mission to provide outstanding service to our nation’s heroes.

Benefits

401(k) contribution

Work equipment provided

Flexible remote schedule

Qualifications

• Must have previous experience working with healthcare claims and/or billing.
• At least 2 years of professional work experience in a calling or customer service environment is required.
• Must be a U.S. Citizen and able to clear a Department of Defense (DoD) level background check.

Responsibilities

• Accurately answer health care inquiries and provide resolutions to customers.
• Document customer interactions and cases in a CRM system.
• Participate in continuous training to become proficient.

Skills

Customer service skills

Healthcare claims knowledge

Problem-solving skills

Effective communication

Education

High School diploma or GED

Tools

Customer relationship management (CRM) system

Job description

Location: 100% Remote - MUST RESIDE IN ALASKA TO BE ELIGIBLE FOR THIS POSITION

Pay: $22/hour base pay plus $4.93/hour in fringe benefits

Job type: Full-time, permanent role

Schedule: 8-hour shift between 7 AM and 6 PM Alaska time | 40 hours weekly

This is a 100% remote position working from home

Work equipment will be sent directly to the provided physical address.

A cash deposit on your behalf that meets the Health and Welfare rate of $4.93 per hour up to 40 hours a week will be deposited into your 401(k).

This rate is subject to change upon determination by the Government.

The Health and Welfare rate is not considered part of your base pay and will not apply to payment of overtime hours worked.

Overview

Proud to be on a mission to serve our nation’s heroes. This position serves our military population’s healthcare needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chats, emails, or other written correspondence regarding enrollment,claims, referrals, authorizations, and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.

Key Responsibilities

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence.
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgment, and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to the published schedule and prioritize workload to answer incoming calls.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participates in continuous training to become fully proficient in resolving all customer inquiries
• Regular and consistent attendance

Essential Requirements (Must have)

• Must have previous experience working with healthcare claimsand/or billing.
• At least 2 years of professional work experience in a calling or customer service environment is required
• High School diploma or GED
• Must be a U.S. Citizen andbe able toclear a Departmentof Defense (DoD) level background check.

Preferred skills (nice to have)

• Contact center experience to include call center, chat messaging
• Military connectedness or experience serving in military communities