Remote CSR — Healthcare Benefits & Support

Sharecare; Trenton (NJ); Remote; USD 36,000 - 48,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative (CSR) to handle inbound calls from members and providers, record accurate data, and deliver exceptional service in a remote, full-time role.

The CSR will use our systems to resolve issues, educate callers about program benefits, and collaborate with internal teams to meet quality metrics while maintaining HIPAA compliance and a team-oriented mindset. Strong communication, multitasking, and bilingual abilities are valued.

Qualifications

• High School Diploma required.
• Prior experience in a customer service related field preferred.
• Excellent communication skills.
• Must be able to multi-task.
• Must have medical records experience and knowledge of key elements of a valid ROI request.
• Understanding of HIPAA regulations preferred.
• General working knowledge of Microsoft Word & Outlook.
• Computer keyboard proficiency and internet navigation skills required.
• Have the ability to work effectively with others in a team environment.
• Ability to thrive in a fast-growing always changing environment.
• Bilingual in Spanish and English preferred.

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Communication skills

Multi-tasking

Team player

HIPAA knowledge

Bilingual Spanish

Education

High School Diploma

Tools

MS Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative (CSR) to handle inbound calls from members and providers, record accurate data, and deliver exceptional service in a remote, full-time role.

The CSR will use our systems to resolve issues, educate callers about program benefits, and collaborate with internal teams to meet quality metrics while maintaining HIPAA compliance and a team-oriented mindset. Strong communication, multitasking, and bilingual abilities are valued.