Remote Cruise Reservations Concierge | Flexible Hours & Perks

Medium; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

Destination Knot is seeking enthusiastic Cruise Reservations Specialists for a fully remote, flexible schedule. In this role you will research and book cruise vacations, provide detailed information about cruise lines, itineraries, pricing, and onboard amenities, and respond to client inquiries via phone, email, or chat.

Full training and ongoing mentorship are provided, with access to booking tools and exclusive travel discounts.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional demeanor and positive attitude.
• Ability to work independently and manage time effectively.
• Basic computer proficiency and reliable internet connection.
• Interest in travel, especially cruising, and helping clients plan memorable experiences.
• Previous experience in customer service, sales, hospitality, or travel planning is a plus but not required.

Responsibilities

• Assist clients with researching and booking cruise vacations.
• Provide detailed information about cruise lines, itineraries, pricing, and onboard amenities.
• Respond to client inquiries promptly and professionally via phone, email, or online messaging.
• Maintain accurate records of client interactions and booking details.
• Collaborate with team members to ensure smooth reservation processes and client satisfaction.
• Stay current on cruise industry trends, promotions, and offerings.
• Participate in virtual team meetings and training sessions.

Skills

Customer service

Communication

Time management

Remote work

Job description

Destination Knot is seeking enthusiastic Cruise Reservations Specialists for a fully remote, flexible schedule. In this role you will research and book cruise vacations, provide detailed information about cruise lines, itineraries, pricing, and onboard amenities, and respond to client inquiries via phone, email, or chat.

Full training and ongoing mentorship are provided, with access to booking tools and exclusive travel discounts.