Remote Cross-Center Service Delivery Lead

Dunhill Professional Search & Government Solutions; United States; A distancia; USD 185.000 - 223.000; Jornada completa

Descripción del empleo

Dunhill Government Solutions is hiring a Cross-Centers Service Delivery Operations Lead to provide enterprise coordination and operational leadership across geographically distributed federal data center locations (Mississippi, Ohio and Maryland). This senior leader manages cross-site service delivery initiatives, standardization, technology assessments, shared-service deployments and technical integration, and oversees end-to-end delivery of Infrastructure Management Services (IMS) and Application Management Services (AMS). This is a remote (telework) role with 75%+ travel.

Responsibilities:

• Lead enterprise-wide service delivery operations across multiple geographically separated sites, ensuring consistent execution of infrastructure and application management services
• Coordinate cross-center initiatives, including technology assessments, software deployments, shared-service implementations and technical integration
• Establish, maintain and measure operational capabilities, service catalogs, performance expectations, processes, tools, controls and documentation
• Monitor SLAs, KPIs, delivery milestones, operational risks and customer feedback; direct corrective actions and communicate risks, trends and resolutions to leadership
• Partner with site leads, technical teams and customer stakeholders to align priorities, resolve escalations and execute enterprise projects and service transitions
• Lead development and continuous improvement of standard operating procedures, job aids, knowledge articles and governance practices
• Manage delivery costs, labor utilization, resources, tools and operational processes
• Provide leadership, coaching and performance oversight to delivery teams and leaders
• Support solution development, transition planning, growth initiatives and capture activities with operational expertise

Required qualifications:

• Bachelor's degree in finance, business administration, computer science, computer engineering, information systems or a related discipline
• At least 12 years of experience in an IT operational role, including substantial experience leading service delivery, infrastructure operations, application operations or comparable enterprise IT capabilities
• At least 10 years of progressively responsible leadership experience in service delivery operations, with at least 5 years leading or supervising teams supporting a federal customer
• Demonstrated experience coordinating complex enterprise initiatives across multiple locations, teams, stakeholders and technical service areas
• Strong technical background and the ability to manage operational processes, delivery performance, cost, staffing, service quality, risks, escalations and continuous improvement
• Active Secret security clearance
• Ability to travel more than 75% to customer locations and headquarters

Preferred:

One or more certifications qualifying for DoD 8140 Workforce Role 801 - Program Manager (Advanced), such as CISM, CISSP, CCISO, DAWIA Program Management Advanced, GSLC or PMP; experience as an enterprise coordinator for data center, high-performance computing, infrastructure, application or shared-service operations; establishing and governing service catalogs, communities of practice, operational metrics and knowledge management across multiple delivery organizations; supporting solution development, service transition, capture or growth in a complex federal IT environment.

Location:

Remote (telework), United States, with 75%+ travel to sites in Mississippi, Ohio and Maryland.

Clearance:

Active Secret clearance required. US Citizenship required.

Compensation:

$185,000 - $223,000 per year