Remote Crisis Hotline Specialist - QMHP

Integral Care; Austin (TX); Remote; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Generous vacation/holiday/sick leave

Life and Disability Insurance

Employee Assistance Program (EAP)

403(b) retirement account

Gold's Gym membership discount

Job summary

Integral Care in Austin, TX is seeking a Qualified Mental Health Professional (QMHP) to be the frontline contact for crisis support, handling calls, texts, and chats 24/7, including holidays. Under licensed LPHA supervision, the QMHP conducts crisis interventions, initial screenings, and links callers to the appropriate services.

The role emphasizes trauma-informed care, with responsibilities including providing information about services, community referrals, and collaboration with partners

Qualifications

• Bachelor's degree in Human/Behavioral/Social Services or related field.
• Current and valid driver's license with a clean driving record.
• Experience with crisis and customer service.

Responsibilities

• Handle crisis calls, texts, and chats providing crisis intervention and risk assessments.
• Complete initial screenings.
• Provide information about Integral Care services and community referrals.

Skills

Crisis intervention

Risk assessment

Customer service

Communication

Education

Bachelor's degree in Human/Behavioral/Social Services

Master's degree preferred

Job description

Job Summary: The Crisis Hotline is the first contact and representation of Integral Care by phone to the public, clients, community, and providers. Calls, texts, and chats coming into Integral Care's main crisis number and 988 National Suicide Crisis Lifeline are answered by Qualified Mental Health Professionals (QMHP's) 24/7, including holidays.

QMHP's Primary Purpose

• Handle crisis calls, texts, and chats by providing crisis intervention services and risk assessments
• Complete initial screenings
• Provide information about Integral Care services
• Provide community referrals and support
• Assist with training as needed
• Link callers with the appropriate service providers

These job duties are performed under the supervision of a licensed clinician (LPHA) and are completed with a focus on customer care, wherein clinicians will find ways to best meet the needs of clients. The QMHP works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education

Required:

• Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.

License

Required:

• Current and valid driver's license and a clean driving record.

Experience

Preferred:

• Experience with crisis and customer service.

Hours

Full-Time.

Workdays

Varies.

Workhours

Varies.

Salary

$24.18- $25.39 an hour based on education, plus an additional 10% crisis stipend.

Position may be eligible for an additional shift differential pay.

• Second Shift: $3.25/hour.
• Third Shift: $7.25/hour.

Why join us

Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits

• Medical, Dental, and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's Gym membership discount

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker