Remote Crisis Chat/Text Qualified Mental Health Professional (QMHP)

Integral Care-Austin, TX; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Qualified Mental Health Professional (QMHP) for a remote role focused on crisis intervention. This position involves handling crisis calls, texts, and chats to provide essential support and services to clients in need. You will collaborate with community partners to ensure clients receive the appropriate care. With a commitment to a trauma-sensitive workplace, this role offers a unique opportunity to make a significant impact in mental health support while enjoying a comprehensive benefits package. If you are passionate about helping others and have the required qualifications, this could be the ideal position for you.

Benefits

Medical, Dental, Vision insurance

Vacation, holiday, sick leave

Disability insurance

Retirement plan

Crisis stipend

Shift differentials

Additional perks

Qualifications

• Bachelor's degree in a relevant field required; Master's preferred.
• Experience in mental health assessments and treatment is preferred.

Responsibilities

• Handle crisis calls, texts, and chats providing intervention services.
• Complete initial screenings and provide community referrals.

Skills

Crisis Intervention

Risk Assessment

Customer Care

Bilingual in Spanish

Education

Bachelor's degree in Human/Behavioral/Social Services

Master's degree in related field

Job description

Remote Crisis Chat/Text Qualified Mental Health Professional (QMHP)

Join to apply for the Remote Crisis Chat/Text Qualified Mental Health Professional (QMHP) role at Integral Care-Austin, TX

Job Summary:

The Crisis Hotline is the first contact and representation of Integral Care by phone to the public, clients, community, and providers. Calls, texts, and chats coming into Integral Care's main crisis number and 988 National Suicide Crisis Lifeline are answered by Qualified Mental Health Professionals (QMHPs) 24/7, including holidays.

Primary Responsibilities:

• Handle crisis calls, texts, and chats by providing crisis intervention services and risk assessments.
• Complete initial screenings.
• Provide information about Integral Care services.
• Provide community referrals and support.
• Link callers with the appropriate service providers.

These duties focus on customer care and meeting clients' needs, performed under the supervision of a Licensed clinician (LPHA). The QMHP collaborates with community partners including APD, TCSO, medical facilities, and schools.

Work Requirements:

• Regular, predictable attendance is essential.
• May require flexible work schedule.

Integral Care promotes a trauma-sensitive workplace and practices.

Qualifications:

• Education: Bachelor's degree in Human/Behavioral/Social Services or related field (required). Master's degree preferred.
• License: Valid driver's license and clean driving record (required).
• Experience: Preferred: mental health assessments, diagnosis, treatment experience; bilingual in Spanish is a plus.

Work Details:

Full-Time, hours and days vary. Salary: $23.25 - $24.41/hour plus crisis stipend and shift differentials.

Benefits:

• Medical, Dental, Vision insurance
• Vacation, holiday, sick leave
• Disability insurance
• Retirement plan
• Additional perks

Integral Care is committed to diversity and equal employment opportunity.