REMOTE - Credit Services Specialist I

Huntington National Bank; Kentucky; Remote; USD 30,000 - 45,000; Full time

Job summary

A major financial institution is seeking a Credit Service Specialist to assist customers experiencing financial difficulties. The role involves contacting delinquent customers, managing collection files, and recommending actions for accounts. Candidates should have at least 1 year of customer service experience and a high school diploma. This position offers a flexible remote work arrangement.

Qualifications

• 1 year of customer service experience.
• Ability to communicate effectively over the phone.
• Must understand consumer and collection law.

Responsibilities

• Contact delinquent customers for payments.
• Establish and maintain collection files.
• Recommend management action for accounts.

Skills

Customer service experience

Effective communication

Problem-solving

Adaptability

Education

High school diploma, GED, or equivalent

Tools

CACS

RMS

HOGAN

Job description

Overview

As a Credit Service Specialist, you will have the opportunity to grow and advance your career within the Credit Administration Department. The Credit Service Team at Huntington provides a “Category of One” customer service experience by potentially cross training specialist on all non-real estate delinquent products. In this position you will assist customers through their financial difficulties by asking probing questions, listening, and offering solutions.

Responsibilities

• Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements.
• Establishes and maintains files relating to collection activities.
• Uses basic skip tracing to locate delinquent customers.
• Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
• Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.
• Performs other duties as assigned.

Basic Qualifications

• High school diploma, GED, or equivalent
• 1 year of customer service experience

Preferred Qualifications

• Call Center experience
• Must have a desire to educate and assist troubled customers
• Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
• Ability to understand complex processes
• Must be able to easily adapt to change and embrace continuous improvement
• Must be goal-oriented and self-motivated
• Must be comfortable using a computer and keyboard
• Working knowledge of consumer and collection law
• Knowledge of CACS, RMS and HOGAN systems helpful

Exempt Status

Exempt Status: Yes = not eligible for overtime pay; No = eligible for overtime pay

Current: No

Workplace Type

Remote

Our Approach to Office

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.