Remote Craft Customer Support Specialist

Crafts Group; Columbus (OH); Teletrabalho; USD 26 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision plans

401(k) with employer match

Paid time off

Resumo da oferta

Local Crafts is seeking a Customer Service Specialist to be the voice of our company across phone, email, and live chat. You’ll help customers place orders, navigate our websites, answer questions about yarn, fabric, and crafting products, and resolve shipping and payment issues with care and creativity.

Our team supports multiple brands under Local Crafts, and you will play a key role in shaping a consistent, positive experience.

Qualificações

• 2+ years of customer service for an online retailer.
• Experience resolving order, shipping, and return issues independently.
• Familiarity with knitting, crochet, or quilting tools and techniques.
• Strong computer and web navigation skills; proficient in Microsoft Office.
• Clear, accurate writing with strong spelling and grammar.
• Collaborative, adaptable, and able to multitask in a fast-paced environment.
• Bonus: Zendesk, NetSuite, Shopify experience.
• Advanced knitting or crochet knowledge a plus.

Responsabilidades

• Support customers across multiple brands by phone, email, web forms, and live chat.
• Provide knowledgeable, accurate, timely, and friendly responses.
• Resolve issues with appropriate solutions (replacement, refund, or credit).
• Answer questions about knitting, crochet, and quilting tools, techniques, and patterns.
• Use in-house systems to enter orders, update accounts, track shipments, and explain returns.
• Write clear, thoughtful responses reflecting our brand voice.
• Collaborate with teammates and other departments to resolve issues.
• Take on special projects or additional tasks as needed.

Conhecimentos

Customer service

Order issues

Shipping knowledge

Craft tools

MS Office

Communication

Teamwork

Zendesk

NetSuite

Shopify

Knitting/crochet

Ferramentas

Zendesk

NetSuite

Shopify

Descrição da oferta de emprego

Local Crafts is seeking a Customer Service Specialist to be the voice of our company across phone, email, and live chat. You’ll help customers place orders, navigate our websites, answer questions about yarn, fabric, and crafting products, and resolve shipping and payment issues with care and creativity.

Our team supports multiple brands under Local Crafts, and you will play a key role in shaping a consistent, positive experience.