Remote Contingent Contact Center Agent

MCI; San Francisco (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading Business Process Outsourcing company is seeking a Contingent Hurricane Relief Agent to assist customers during disaster relief efforts. This remote position requires excellent communication skills, the ability to resolve customer issues, and a high school diploma. Successful candidates will contribute to an improved customer experience during challenging times, and can enjoy various benefits including health coverage and bonuses.

Benefits

HMO coverage

Dental coverage

Career growth and learning opportunities

Performance and loyalty bonuses

Employee shuttle services

Company retreats and off-site events

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• Reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Assist customers with service inquiries.
• Utilize our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Organizational skills

Communication skills

Typing speed

Customer service orientation

Problem solving

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

Overview

Remote Work-at-Home | Philippines

Full-Time • Hourly

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

What does a Contingent Hurricane Relief Agent do?

We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Key Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ WPM)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with team and customers

Other Requirements

• Must be authorized to work in the country where the job is based
• Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint (offers contingent on results)
• Must be willing to submit to drug screening (offers contingent on results)

Employer Value

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience.

What You Can Expect from MCI

We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social opportunities and recognition rewards

Compensation & Benefits

MCI tailors offerings to fit the needs of their diverse team. Specific benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Work Environment and EEO

This job operates in a professional office environment. The position may require sedentary work and use of a computer and telephone headset. Reasonable accommodations are available under the Americans with Disabilities Act (ADA) if requested.

All aspects of employment at MCI are based on merit and qualifications. MCI is an equal opportunity employer and does not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. MCI complies with local and federal requirements regarding background checks and drug screening where applicable.

The employer reserves the right to revise this job description at any time. This description is not an employment contract and either party may terminate employment at any time for any reason.