Remote Content & Brand Manager - CX & Publications

Aretum; United States; Remote; USD 155,000 - 180,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Short/Long-Term Disability

Training & Development

Job summary

Aretum is seeking a Content Manager to develop clear, consistent messaging and branding that strengthens product visibility and aligns with organizational goals. This role modernizes publications and creates engaging content while collaborating with stakeholders to improve customer experience and communications.

Because this is a federal contracting environment, handling CUI and complying with safeguarding requirements may be necessary. Remote work with occasional travel is supported.

Qualifications

• BS/BA degree and 10 years of relevant experience, or an equivalent combination of education and experience.
• Experience developing product branding, messaging strategies, and strategic communications.
• Experience with customer experience (CX) principles and applying them to communications, content, and products.
• Strong stakeholder engagement and relationship-building skills across diverse audiences.
• Excellent written and verbal communication skills, with the ability to develop clear and compelling content.
• Experience modernizing publications, communications materials, or content delivery approaches.

Responsibilities

• Develop and implement product branding, messaging, and communications strategies aligned with organizational objectives.
• Create, edit, and manage content for publications, communications materials, presentations, and other customer-facing products.
• Lead publication modernization efforts to improve content quality, accessibility, consistency, and overall customer experience.
• Partner with internal and external stakeholders to gather requirements, align messaging, and ensure communications meet audience needs.
• Translate complex information into clear, engaging, and customer-focused communications.

Skills

Branding strategy

Content development

Stakeholder engagement

CX principles

Written and verbal communication

Content modernization

Education

BS/BA degree

Job description

Aretum is seeking a Content Manager to develop clear, consistent messaging and branding that strengthens product visibility and aligns with organizational goals. This role modernizes publications and creates engaging content while collaborating with stakeholders to improve customer experience and communications.

Because this is a federal contracting environment, handling CUI and complying with safeguarding requirements may be necessary. Remote work with occasional travel is supported.