Remote Contact Center Training Lead

University of Miami; Medley (FL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

University of Miami is seeking a Manager, Contact Center Training to lead the design and delivery of enterprise-wide training for UHealthConnect. This role will drive standardized, end-to-end training that supports patient access services, with a focus on remote capabilities and alignment across Epic EMR, NICE CXone, Kyruus Health, and workforce systems.

The ideal candidate will have a Bachelor’s degree and at least five years of experience in operational training leadership, with strong

Qualifications

• Bachelor's degree in a relevant field required.
• Minimum 5 years of relevant experience.
• Strong leadership and change management abilities.
• Experience optimizing operational efficiency.
• Excellent communication and collaboration skills.

Responsibilities

• Lead development and execution of enterprise-wide training programs.
• Design remote-friendly training curricula aligned to core systems.
• Collaborate with leadership to standardize training across service lines.
• Oversee readiness for system implementations and workflow changes.

Skills

Team Leadership

Communication

Operational Management

Organizational Development

Financial Oversight

Technical Proficiency

Education

Bachelor's degree

Tools

Office Software

Job description

University of Miami is seeking a Manager, Contact Center Training to lead the design and delivery of enterprise-wide training for UHealthConnect. This role will drive standardized, end-to-end training that supports patient access services, with a focus on remote capabilities and alignment across Epic EMR, NICE CXone, Kyruus Health, and workforce systems.

The ideal candidate will have a Bachelor’s degree and at least five years of experience in operational training leadership, with strong