Remote Contact Center Specialist — $35/hour

MaziCTools; Los Angeles (CA); Ibrido; USD 48.000 - 63.000; Tempo pieno

Descrizione del lavoro

Walgreens Boots Partnership is seeking a Remote Contact Center Specialist to support the Walgreens client base from home. The role demands strong communication skills, a Bachelor’s degree, and the ability to handle a variety of caller inquiries with care.

You will work in a remote setting, with duties including updating records, processing requests, and assisting with coupons and rewards information. The position emphasizes adherence to SOPs and customer service quality.

Competenze

• Secondary School diploma or GED.
• Typing at least 25 WPM and able to type from memory.
• Basic PC skills including launching and closing programs, saving, printing, and online access.
• Basic web search skills to navigate and fill forms.
• Clear written and verbal communication in English and Spanish is a plus.

Mansioni

• Handle a range of caller inquiries with empathy and professionalism.
• Interact with clients primarily via telephone and document interactions.
• Resolve client concerns, explain steps, and report updates to clients.
• Assist with account updates, coupons, and rewards information as needed.
• Follow SOPs and escalate complex issues to higher-level staff.

Conoscenze

Typing 25 WPM

Basic PC skills

Web search

Written and verbal communication

Bilingual Spanish/English

Formazione

Bachelor Degree

Strumenti

PC applications

Descrizione del lavoro

Walgreens Boots Partnership is seeking a Remote Contact Center Specialist to support the Walgreens client base from home. The role demands strong communication skills, a Bachelor’s degree, and the ability to handle a variety of caller inquiries with care.

You will work in a remote setting, with duties including updating records, processing requests, and assisting with coupons and rewards information. The position emphasizes adherence to SOPs and customer service quality.