Remote Contact Center Agent

Accenture; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading consulting firm is seeking a Contact Center Agent to handle customer inquiries related to Utilities. The role involves providing excellent customer service through various communication channels. Ideal candidates will have at least 2 years of customer service experience and a High School Diploma or GED. This is a remote position, requiring independent work and reliable internet access.

Qualifications

• Minimum 2 years of customer service experience.
• 1 year of experience in a call center environment.
• 6 months of experience with a Utilities Company.

Responsibilities

• Handle customer inquiries through phone calls, chats, and emails.
• Provide excellent customer service and build relationships.
• Utilize Microsoft Office tools and ensure a reliable internet connection.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Job description

A company is looking for a Contact Center Agent (Remote).

Key Responsibilities

• Handle customer inquiries about Utilities through phone calls, chats, and emails while documenting interactions
• Provide excellent customer service, build relationships, and adapt to changes
• Utilize Microsoft Office tools and ensure a reliable internet connection from a quiet location

Required Qualifications

• Minimum 2 years of customer service experience
• 1 year of experience in a call center environment
• 6 months of experience with a Utilities Company
• High School Diploma or GED
• Ability to work independently and meet deadlines