Remote Compliance Officer

CAPPS LLC; Florida; Remote; USD 52,000 - 78,000; Full time

Job summary

CAPPS LLC in Florida seeks a Compliance Analyst to manage consumer disputes and complaints, ensuring timely, accurate responses and adherence to regulatory requirements. The role partners with operations, client services, and compliance teams to strengthen the firm's consumer protection program.

You will analyze complaint data for trends, support monitoring and audits, and contribute to process improvements. A high school diploma is required; a degree is preferred.

Qualifications

• Must analyze complaint details, identify issues and root causes.
• Strong communication skills for drafting responses to stakeholders.
• Organizational skills to manage multiple files and deadlines.
• Ability to propose corrective actions and improvements.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws.
• Ensure timely and accurate responses to complaints from various channels.
• Analyze data to identify trends, root causes, and potential issues.
• Support monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees across the Firm.
• Contribute to procedures and training to improve resolution processes.
• Stay informed of regulatory changes and best practices affecting complaint management.

Skills

Strong analytical skills

Excellent written and verbal коммуника

Detail oriented

Problem solving mindset

Ability to manage shifting priorities

Microsoft Suite proficiency

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Job Summary

The Compliance Analyst – Consumer disputes and complaints is responsible for managing and remediating consumer disputes and complaints in accordance with regulatory requirements, internal policies and procedures, and the Firm’s client’s requirements. This role includes reviewing and investigating consumer complaints and disputes, ensuring timely and accurate responses, and identifying trends or systemic issues that may pose compliance risks. The analyst works closely with operational, call monitoring, client services, and compliance departments. Additionally, the analyst contributes to root cause analysis, continuous improvement efforts, and compliance reporting to support a strong consumer protection framework.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

• Review, investigate, and resolve consumer complaints and disputes in compliance with application laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist in internal and external compliance reports and audits.
• Collaborate with business units and employees throughout the Firm.
• Contribute to the development of procedures and training to improve complaint resolution processes.
• Stay informed of regulatory changes and industry’s best practices affecting consumer complaint management.

Required Skills/Abilities

• Strong analytical skills to assess complaint details, identify issues, and determine root causes.
• Excellent written and verbal communication skills for drafting responses and communicating with stakeholders.
• Detailed oriented with organizational skills to manage multiple files, meet deadlines, and prioritize tasks.
• Problem solving mindset with the ability to recommend and support effective corrective actions.
• Able to manage shifting priorities in a fast-paced, result-driven environment.
• Proficient in the Microsoft Suite of products (especially Excel).

Education and Experience

High school diploma (or equivalent) is required; degree preferred but not required.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.