Remote Commercial Claims Processor

Zurich Insurance Company Ltd.; Yuma (AZ); Hybrid; USD 60,000 - 98,000; Full time

Job summary

Zurich Insurance Company Ltd. is seeking an experienced Litigation Claims Specialist to join its Commercial General Liability team. The role supports a hybrid work model with occasional in-office attendance, based out of North America, with emphasis on managing multi-party CGL claims.

You will leverage 5+ years of claims experience, hold required adjuster licenses, and collaborate across functions to deliver high-quality, customer-focused outcomes while adhering to Zurich's protocols.

Qualifications

• Bachelor’s Degree and 3+ years of Claims/Insurance experience
• Zurich Certified Insurance Apprentice credential with associate degree and 3+ years in Claims/Insurance
• Completion of Zurich Claims Training Program and 3+ years in Claims/Insurance
• High School Diploma or equivalent and 5+ years in Claims/Insurance; must obtain/maintain adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

Responsibilities

• Manage multi-party CGL claims with moderate to high exposure
• Follow established best practices and protocols to ensure efficient handling
• Deliver high-quality, customer-focused claims experience
• Collaborate in a team environment and build cross-functional relationships
• Assess exposure and reserve appropriately for indemnity and expense

Skills

Litigation management

Insurance claims experience

Regulatory knowledge

Team collaboration

Communication skills

Education

Bachelor's Degree

Zurich Certified Insurance Apprentice

Zurich Claims Training Program

High School Diploma

Tools

Microsoft Office

Job description

Zurich is seeking an experienced Litigation Claims Specialist to join its Commercial General Liability team. At Zurich North America Claims, we recognize that flexibility and work-life balance are key considerations when choosing your next career move. Our hybrid work model is thoughtfully designed around employee needs offering autonomy to complete focused work from a preferred location, while still supporting meaningful in-person collaboration when it adds value.

This role offers a high level of flexibility, with occasional in-office attendance as business needs require, and can be based out of Zurich North America’s office inSchaumburg, IL; With moderate direction, you will manage multi-party commercial lines claims involving moderate to high exposure and complexity within assigned authority levels. You will follow established best practices and protocols to ensure claims are handled efficiently and effectively, while delivering a consistent, high-quality, and customer-focused claims experience.

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice, including an associate degree and 3 or more years of experience in Claims or Insurance area OR
• Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area OR
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

5 plus years of experience handling Commercial General Liability (CGL) claims

• Demonstrated experience managing construction-related general liability claims, including bodily injury and property damage under wrap-up policies preferred
• Strong litigation management experience
• Experience collaborating in a team environment and building cross functional working relationships.
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims.
• Ability to identify subtleties in customer/client and/or business partner interactions.
• Ability to present information necessary to propose a claim resolution to stakeholders.

We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.

We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Remote Working: Schedule: Full Time

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