Remote Collections Specialist—Patient-Centered Reimbursement

luxinfusion; United States; Hybrid; USD 36,000 - 39,000; Full time

Job summary

LUX Infusion is seeking a Collections Specialist to join our mission‑driven team in Overland Park, KS. This on‑site role focuses on follow‑up of submitted claims, managing payer accounts, and securing timely reimbursement to support infusion therapy continuity.

Ideal candidates have at least 3 years in collections, strong analytical and communication skills, and a customer‑service mindset. A potential hybrid work arrangement may be considered after six months based on performance.

Qualifications

• High school diploma or GED.
• Minimum of three (3) years of experience in collections-related activities.
• Experience providing customer service to internal and external stakeholders.
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Follow up on submitted insurance claims to ensure correct and timely payment.
• Monitor and manage assigned payer accounts to minimize delinquent balances.
• Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths.
• Work directly with payers to correct issues and secure reimbursement.
• Maintain accuracy, follow-through, and professionalism in all payer interactions.

Skills

Analytical thinking

Problem solving

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

LUX Infusion is seeking a Collections Specialist to join our mission‑driven team in Overland Park, KS. This on‑site role focuses on follow‑up of submitted claims, managing payer accounts, and securing timely reimbursement to support infusion therapy continuity.

Ideal candidates have at least 3 years in collections, strong analytical and communication skills, and a customer‑service mindset. A potential hybrid work arrangement may be considered after six months based on performance.