Remote Collections Representative

Account Control Technology; Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service solutions company seeks a Remote Collections Representative to manage the collection of past due accounts. The ideal candidate will be outgoing and persuasive, with excellent negotiation skills. Responsibilities include contacting customers, assessing financial conditions, and ensuring payments are made. This remote position offers flexible scheduling, a competitive hourly rate of $15, and a comprehensive benefits package including medical, dental, and retirement plans.

Benefits

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Comprehensive benefits package

Qualifications

• Superb negotiation skills required.
• Able to work a flexible schedule including weekends.
• Accurate documentation of information during customer interaction.

Responsibilities

• Negotiate and process payments for past due accounts.
• Assess consumer's financial condition through inquiries.
• Track and maintain customer accounts throughout the collection process.

Skills

Outgoing

Assertive

Competitive

Persuasive

Detail oriented

Education

High school diploma

Some college preferred

Job description

Account Control Technology

Remote Collections Representative

US-TX-Houston

Job ID: 2026-2636

Type: Full-Time

# of Openings: 3

Category: Collections

Houston, Texas

Overview

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Candidates hired for work-from-home positions will receive company‑issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position.

Compensation: $15/hour - Potential to earn commission. Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self‑motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• Accurately assess the consumer’s financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Track and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
• Adhere to the State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
• Is able to work a flexible schedule which may include weekends.
• Must have a high school diploma; some college preferred.

For Remote Positions

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. Equal employment opportunity, including veterans and individuals with disabilities.