Remote Cloud Systems Analyst

Insight Global (United States); Dallas (TX); Remote; USD 110,000 - 140,000; Full time

Job summary

Insight Global is seeking a Cloud Systems Analyst to support a cloud-based environment across AWS and Azure. The role collaborates with stakeholders, developers, cloud engineers, and other teams to translate business needs into effective technical solutions.

The ideal candidate has 5+ years in a Systems/Technical Analyst role, with experience in cloud services, APIs, and monitoring. Airline revenue accounting experience is a plus.

Qualifications

• 5+ years of experience working as a Systems Analyst, Business Systems Analyst, Technical Analyst, or similar role.
• Experience gathering and documenting business and technical requirements.
• Understanding of cloud environments, preferably AWS and/or Azure.
• Familiarity with cloud services such as AWS Lambda, S3, SQS, SNS, and CloudWatch.
• Understanding of APIs, system integrations, messaging, and data flows.
• Familiarity with Apache Kafka or similar event-driven/messaging technologies.
• Strong communication skills translating between business and technical stakeholders.

Responsibilities

• Partner with business and technical stakeholders to gather, document, and translate requirements.
• Analyze existing systems, workflows, integrations, and data flows to identify gaps and improvements.
• Serve as a liaison between business users and technical teams supporting AWS and Azure environments.
• Support cloud-based applications and integrations using AWS Lambda, S3, SQS, SNS, and Kafka.
• Troubleshoot system, integration, messaging, and data-related issues.
• Analyze application behavior using monitoring tools like CloudWatch.

Skills

Cloud environments

AWS

Azure

APIs & integrations

Data flows

Troubleshooting

Stakeholder communication

Tools

Terraform

GitLab CI/CD

Apache Kafka

CloudWatch

Azure Monitor

Job description

Job Description

We are seeking a Cloud Systems Analyst to support a cloud-based environment across AWS and Azure. This individual will work closely with business stakeholders, developers, cloud engineers, and other technical teams to understand requirements, analyze system and data flows, support integrations, troubleshoot issues, and help translate business needs into technical solutions.

The ideal candidate will have an understanding of cloud technologies and integrations but does not need to be a hands-on Cloud Engineer. Experience within the airline industry or working with revenue accounting systems is a strong plus.

Key Responsibilities

• Partner with business and technical stakeholders to gather, document, and translate business requirements into technical requirements.
• Analyze existing systems, workflows, integrations, and data flows to identify gaps and improvement opportunities.
• Serve as a liaison between business users and technical teams supporting AWS and Azure environments.
• Support cloud-based applications and integrations involving technologies such as:- AWS Lambda- S3- SQS- SNS- Apache Kafka
• Assist with troubleshooting system, integration, messaging, and data-related issues.
• Analyze application and system behavior using monitoring and logging tools such as Amazon CloudWatch.
• Understand dependencies across APIs, messaging platforms, cloud infrastructure, and downstream systems.
• Create and maintain requirements, process flows, system documentation, user stories, acceptance criteria, and functional specifications.
• Participate in testing, validation, defect management, and implementation activities.
• Work with engineering teams utilizing Terraform, GitLab CI/CD, and cloud networking technologies.
• Help coordinate cross-functional efforts between business, application, infrastructure, and cloud teams.
• Support production issues by helping identify root causes, business impacts, and appropriate technical resources.

Skills and Requirements

5+ years of experience working as a Systems Analyst, Business Systems Analyst, Technical Analyst, or similar role. Experience gathering and documenting business and technical requirements. Understanding of cloud environments, preferably AWS and/or Azure. Familiarity with cloud services such as AWS Lambda, S3, SQS, SNS, and CloudWatch. Understanding of APIs, system integrations, messaging, and data flows. Familiarity with Apache Kafka or similar event-driven/messaging technologies. Ability to work effectively with technical teams across cloud infrastructure, networking, application development, and DevOps. Experience supporting testing, troubleshooting, defect resolution, and production implementations. Strong communication skills with the ability to translate between business and technical stakeholders. Experience or familiarity with the following is beneficial, but this person does not need to be the hands-on engineer responsible for each technology:

Cloud: AWS, AzureAWS: Lambda, S3, SQS, SNS, CloudWatch, IAMNetworking: VPC, Transit Gateway, VPC Peering, PrivateLink, Route 53Integration/Messaging: Apache KafkaDevOps: Terraform, GitLab CI/CDAzure: VNet, Blob Storage, Service Bus, ExpressRoute, Azure MonitorPrevious airline industry experience. Experience supporting revenue accounting systems. Understanding of airline revenue accounting processes and data flows. Experience with airline partnerships, interline, or codeshare environments. Experience working with financial, revenue, transactional, or settlement-related systems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].